How It Works

Every Lustre service is customized to your specific needs. You receive exactly what you want and nothing that you don’t

Since 2005 Lustre has completed over 50,000 cleanings in Toronto

The Lustre Approach

Pre-Cleaning Assessment

We start with a pre-cleaning assessment on the initial visit to determine specific tasks to be completed in each room of your house.

All of our services are customized to meet your specific needs so you receive exactly what you want and nothing that you don’t.

Professional Cleaners

Our fully bonded, insured and WSIB covered professional cleaners will then clean your home. For ongoing daily, weekly, or bi-weekly house cleaning services, Lustre will assign you the same cleaner / maid / housekeeper to ensure consistency and efficiency.

Feedback and Optimization

Your feedback is very important to us. In order to provide the best cleaning service possible, following each visit Lustre will send you an email asking for your feedback and providing an invoice. Our professional cleaners receive bonuses based on their performance and your feedback. If you would like to make changes or alterations to your home cleaning service you can respond to the email or simply call our office anytime.

Invoice

You will receive an invoice after each visit that outlines hours spent and total amount charged to your credit card.

Good to Know

Frequently Asked Questions

Having been in business since 2005, Lustre Cleaning & Luxury Services has had a fair number of cleaning questions from both existing and prospective clients. We’ve listed a number of the most common questions we get when people are considering commercial or house cleaning in Toronto:

How do you price your services?

The prices for Lustre services will depend upon many factors including your home or office size, specific tasks you would like us to perform, frequency of cleaning etc.

Do you offer Lustre Gift Certificates?

Yes. We offer Lustre Gift Certificates in the denomination of your choice. For more information call 416-481-9990.

Are your cleaners bonded & insured? Do you have WSIB coverage?

Yes. Lustre has a $2,000,000 commercial liability insurance policy as well as bonding insurance for our cleaners. Our cleaners are also covered by WSIB.

Does Lustre provide environmentally friendly cleaning supplies?

For regular cleanings most of our clients prefer to provide their own supplies, however, Lustre can provide environmentally friendly supplies if you prefer. For post renovation cleanings, deep cleanings, and real estate cleanings Lustre provides environmentally friendly cleaning supplies and equipment.

Do you provide one time “spring cleanings” or heavy-duty cleanings?

Yes. In addition to our daily, weekly or bi-weekly cleaning services for homes and offices, Lustre also provides heavy-duty cleanings including: real estate pre-sale cleaning, move in cleaning, spring cleaning, post renovation cleaning as well as movie set cleaning services.

Do your cleaners work in teams?

Depending upon the size of the job, Lustre’s cleaners / maids / housekeepers generally work individually at each location. For larger cleanings, post renovation cleanings, “heavy duty”, or commercial cleanings, Lustre may provide a team of cleaners.

Do you send the same cleaner / maid / housekeeper every visit?

Yes. For consistencey on daily, weekly or bi-weekly cleaning services Lustre assigns the same cleaner, maid, or housekeeper.

Do you accept credit cards for your cleaning services?

Yes. For your convenience we accept Visa and Mastercard. After each visit we will email you an invoice for your records.

Do you provide office/commercial cleaning services

Lustre provides daily/weekly/biweekly commercial and office cleaning services. We also specialize in medical and dental office cleaning retail store cleaning and restaurant cleaning.